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Facilities Manager

The Facility Manager (FM) functions as the professional who assists the Account Director/Regional Facilities Manager, supporting the management of service delivery and operational delivery on a key account. The FM is responsible for leading the JLL IFM delivery across all aspects of hard and soft service delivery ensuring full statutory compliance on site, management of all vendors, supporting and leading the JLL on site team where one exists, supporting events and catering on site and ensuring financial management of the FM budget for the site placing superior customer care at the core of all aspects of the day to day operation on site.

The FM is directly accountable for the following typical activities-
  • Responsible for the delivery of all hard and soft services including support for events, catering, post room as required on a site by site basis
  • Manages the FM budget for site including support for project works/Hacks
  • Promotes high level of satisfaction among client users by promptly responding to their service requirements and having a close communication with the office to understand client needs/requirements but also become as a bespoke person
  • Assures prompt response by other team members and selected contractors to exceed customer expectations at all times
  • Management of the Building Management Systems
  • Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.
  • Acts as go-to person in relation to all FM/Office activities on site ensuring potential roadblocks are identified and removed
  • Supports crisis management planning and process on a site by site basis
  • Develops a close working relationship with all of the vendors under his/her control/office to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service.
  • Has ability to address minor technical repairs and is first point of contact relating to all building issues
  • Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level
  • Proven track record in the management of FM contracts in a professional environment.
  • Experience within a fast paced multi cultural global organization would be beneficial
  • Demonstrate successful contract management and team management
  • Proven ability to build and maintain strong vendor relationships
  • Experience in financial management and budgeting while identifying cost savings/avoidance
  • Advanced Microsoft Office experience (Excel, Word, Outlook) required.
  • Excellent written and oral communication skills, including presentation and negotiation skills
  • Ability to manage multiple projects and priorities
  • Flexibility and adaptability to changing business requirements is a perquisite for this role
  • Must be prepared to be on call and work out of normal working hours where applicable
Experience -
  • Degree qualified, preferable in operations or engineering.
  • Minimum of 5 years in related role, in particular within customer environment and technical FM services with extensive experience of leading an on site team.
  • Must be able to demonstrate flexibility in relation to type of works carried out and availability
Raphael Pèrez

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